Payment Services Disruption December 13, 2018


Ivrnet experienced a payment processing services outage due to a third party vendor hardware issue. The outage affected all payment processing services. The incident was recognized and the Ivrnet team worked to resolve the issue as soon as it started. 


The outage started December 13, 2018 at 4:16 pm MST and was resolved at 5:06 pm MST on the same day.


Ivrnet thanks all our customers for their patience on this particular outage.


Further notifications and updates will be posted here and on the Ivrnet website.


Thank you

Ivrnet Client Services


If you would like to review past outages, please refer to the page - Ivrnet Service Outage and Maintenance History


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If you are experiencing issues with your service  and there are no Service Alerts or Scheduled Maintenance scheduled, please reach out to the Ivrnet Customer Care Team with the following information so that we can investigate your issue for you.


Email - help@ivrnet.com


Include - the service that is being affected, your organization's name, what steps that you took, that resulted in the issue.


Thank you


Ivrnet Client Services Team



Notes:

All System Outages and Updates will be posted here when they occur.  Updates will be provided on an ongoing basis as we review, investigate and fix the issue.

Before you send in a ticket to the Ivrnet Customer Care Team, please check your Internet Connection first to confirm that your are live.

If you are unsure if you have an outage or issue, please create a ticket to help@ivrnet.com and we would be more than happy to review your questions.